Delivery:
Delivery of goods is carried out in the EU. We usually deliver the goods within 2-5 working days.
WE ANSWER YOUR QUESTIONS 24H/7D
Delivery methods:
Home delivery by Venipak courier service. Price of the delivery is 5 EUR.
Returns:
You have the right to return the product within fourteen days, without giving a reason, but paying for the delivery costs yourself. This right does not apply to the following exceptions:
1) for service contracts;
2) for contracts for goods manufactured according to the buyer’s special instructions, which are not pre-made and which are manufactured according to the buyer’s personal choice or instruction, or for goods that are clearly adapted to the buyer’s personal needs;
3) for contracts for perishable goods or goods with a short shelf life;
4) for contracts for packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;
5) for contracts for goods which, due to their nature, are inseparably mixed with other items after delivery;
6) for contracts concluded after the buyer has submitted a specific request to us for the arrival of a specialist in order to carry out urgent repair or maintenance work;
7) for contracts for packaged video or audio or packaged software that has been unpacked after delivery;
8) contracts for the delivery of newspapers, periodicals or magazines, except for contracts for the subscription of these publications;
9) for contracts for the provision of digital content;
10) for legal entities;
11) for the cases specified in 2001-06-11 Government of the Republic of Lithuania Resolution no. 697 “On approval of retail trade rules”.
- 17.8. baby clothes (codes according to the Combined Nomenclature – 6111, 6209),
The withdrawal period for some of the above-mentioned concluded contracts expires after fourteen days:
1) when a contract for services is concluded – from the date of conclusion of the contract;
2) when a contract for the purchase and sale of goods is concluded, – from the day on which you or a person indicated by you, excluding the carrier, receives the ordered goods or:
a) if you have ordered more than one product in one order and the products are delivered separately, – from the day on which you or the person indicated by you, excluding the carrier, receives the last product;
b) if the goods are delivered in different batches or parts, – from the day on which you or the person indicated by you, except for the carrier, receives the last batch or part.
After deciding to return the product, you must submit a clear statement (by e-mail, etc.) in which your decision to return the product is stated.
No later than within 14 days from the day of submitting your notice of rejection of the product and returning the product to us, we will refund you all the amounts you paid, including the delivery costs you paid, when purchasing the product. We will make such refund using the same payment method that you used for the original payment transaction, unless you have expressly agreed to a different method. An administrative fee of two euros applies.
The goods returned within 14 days must be in order: Return the goods to the seller that have not lost their commercial appearance (the item must be unused, undamaged, its usable properties preserved, complete set, protective films).